SHOP POLICIES

PRODUCT DESCRIPTIONS + INFORMATION

The information on these pages is not intended to diagnose, cure or replace advice from medical professionals. Recommendations are made for safe use of our products. All products are intended for external use only.

“Patch Test” is standard practice for any cosmetic or fragrance purchased from any source including Alchemy, LLC.

You should discontinue use if irritation occurs.

Monique is a licensed esthetician in the state of Michigan.

All ingredients are disclosed. If you have questions, please contact Monique at moherzig@gmail.com

PAYMENT

All payments are due at the time of check out. Sales on this website requre credit card. If sales requests are made via Instagram or email, Venmo, CashApp or Invoice may be arranged and are due before items ship. Thank you for shopping with Alchemy, I appreciate your business.

PACKING + HANDLING

  • Items will typically be shipped within 3-5 business days from when they are ordered.

  • We will happily enclose a note if you leave a message when checking out.

  • Only domestic shipping is possible at this time.

  • Please note that Alchemy is a one-person operation, every effort is made to be timely.

  • Products are fresh and packed to order.

SHIPPING (USPS)

For questions regarding orders that have already shipped, please reference your tracking number. Once an order leaves Alchemy, it enters the domain of the courier (generally the US Postal Service), and the order is no longer in our care or control.

For lost or damaged packages, please email moherzig@gmail.com I like to be kept in the loop, but ultimately delivery and damage issues must be resolved with USPS.

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded. Orders are shipped with a return address of 320 Stratford Rd, Ferndale, MI 48220

Accidentally selected porch pick up? It happens. Alchemy does not offer free shipping. If the address presented at check out isn’t local, I will reach out via text. Minimum charge for shipping is $5 and you can Venmo (@alchemyhenna) or CashApp ($alchemyhenna) the shipping charges.

REFUNDS + EXCHANGES

Due to the nature of our products, returns will not be accepted.

Please read the ingredients carefully! Know your allergies. Standard testing recommendations: Test a small patch of skin with the product and wait 24 hours. If a sensitivity occurs, discontinue use. Please email me with concerns at moherzig@gmail.com

  • Alchemy is very open-sourced and will share the origin of any ingredient. In fact, I’ll share anything except the actual formula.

If you find yourself unhappy with a product, please get in touch, I'll do my best to make it right.

“SAMPLES”

Folks, Alchemy is a small business, making all the potions and perfumes by hand, and in small batches… I prefer to put my energy elsewhere.

Sample sizes are not available due to a fundamental belief that they burden the waste-system endemic in the commercial cosmetics industry.

FREEBIES FOR INFLUENCE / REVIEWS

Alchemy does not pay for influence in cash money or in the form of freebies. All reviews are folks who are fans.

PRIVACY POLICY

We all know that websites collect data for several reasons: one to function as a website smoothly, AND to collect data about shoppers. The purpose of this page is to describe who is collecting the data and how it is used.

About Squarespace (Alchemy’s web-store host)

Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Additionally

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks, Internal links, Pages visited, Scrolling, Searches and Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Third Party Access

Third party access to this site and some data include:

  • Mail Chimp

  • Search engines including Google

  • Instagram through links on this site

  • Stripe (processes credit card payments)

What does Alchemy do with the data?

The truth is - not much. I refer to the analytics collected by Squarespace, Mail Chimp and Google to tell me a little about who is shopping and where people are accessing this website.

October 2023